Terms and Conditions

Orders

Orders will be shipped within 3 -7 business days. If you need an item by a specific date please let me know and I will do my best to meet your needs. Any item can be customised, please specify any requirements when you place your order. 

Payments

Payments are made securely through Shopify. Terms and conditions can be sent directly to any customer, please request this via email at justemilyjewellery.gmail.com

Shipping

I use Royal Mail Signed For services unless otherwise requested. If an order is sent via standard mail (including airmail) I cannot accept liability should it go missing. However I endeavour to always resolve any issue so please contact me if you do not receive your order. 

Returns

I hope you are happy with your order. If, however for any reason you are not satisfied please let me know!  Please email me at justemilyjewellery@gmail.com and explain the issue, I will give you the return address. Any return shipping costs are your responsibility. Please return the item in its original packaging.  Please include details about why you are returning any item and if you would prefer a refund or an exchange. I cannot accept liability for any item that has been handled carelessly. 

Promotions

I may occasionally offer promotions or sales, I reserve the right to change the conditions of any promotion or sale at any time. Returns or exchanges (unless faulty) will not be accepted on items in a promotion or sale.

Wholesale

Please contact me at justemilyjewellery@gmail.com for information about stocking my products.